100% satisfaction guarantee & customer care
We stand behind the quality of our products and want you to feel confident with every purchase.
Returns Made Simple
We accept returns within 30 days of purchase.
To be eligible, items must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective.
Shipping information
Canada: $100
International: $150
Shipping fees are non-refundable unless the return is due to a product defect.
1-year product warranty
All products come with a 1-year warranty covering parts and labor.
If your product has a defect under normal use, we’ll make it right—whether that means repairing or replacing it.
Manufacturing defects
Functional issues during normal use
What’s Covered
Normal wear and tear
Damage from misuse, accidents, or improper handling
Unauthorized modifications or repairs
WHAT’S NOT Covered
If you experience an issue, please contact our support team with:
A description of the problem
Your purchase details
Your contact information
We may ask you to send the product back for inspection. If so, return shipping costs will be covered by the customer.
how to request support
The target turnaround time for product maintenance is approximately 5 business days from the date the product is received.
turnaround time
need help?
If you have any questions, feel free to reach out—we’re here to help!
